Technical Account Manager (TAM) - Omega Systems

Location: Within 50 miles of Reading, PA

Join an Award-Winning Team at Omega Systems!

Are you ready to join one of the fastest-growing IT solutions consulting firms in the Northeast? At Omega Systems, we thrive on collaboration and the growth of our employees and company. We are currently looking for a Technical Account Manager (TAM) who is highly motivated, goal-oriented, and adept at managing dynamic and demanding environments.

What You’ll Do:

• Customer Engagement: Proactively manage and enhance customer relationships, ensuring outstanding satisfaction and strategically managing their business and technology needs.
• Project Management: Coordinate with various teams to ensure project deliverables are met, manage customer expectations, and ensure timely resolution of escalated service issues.
• Technical Consulting: Act as a trusted advisor, developing technology plans and budgets tailored to each client’s business risks and goals.
• Strategic Planning: Conduct regular reviews and strategic planning sessions to align technology solutions with customer goals, driving both customer retention and revenue growth.

Ideal Candidate:

• Education & Experience:
  • BA/BS Degree preferred;
  • Four or more years in a similar role
• Skills:
  • Excellent documentation;
  • Passion for working collaboratively with clients and internal teams to deliver world-class services;
  • Unmatched presentation, customer service, and relationship-building skills;
  • Ability to build relationships over the phone and face-to-face;
  • Ability to work independently and under deadline constraints;
  • Ability to create and convey technical material concisely and effectively;
  • Excellent grammar; written and oral communication skills;
  • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity;
  • High-level knowledge of networks, protocols, wireless, and firewalls;
  • Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers;
  • Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges;
  • Apprised of industry trends, recent technology news, and future technology solutions.
• Attributes:
  • Positive attitude;
  • Coachable,
  • Problem-Solver;
  • Insightful;
  • Customer-Service Focused;
  • Capable of handling multiple priorities in a high-paced environment.

Omega Systems is an equal-opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

If you are passionate about delivering best-in-class service and making a measurable impact on company and client success, we would love to meet you! Apply today to join our team and make a difference in your career.

Apply Now and Make the Omega Difference!